The protection of your Personal Information is something that Varsity Song Hotel Operator Pty Ltd (ACN 652 286 489) and its related entities (collectively \u201cVarsity\u201d, “we”, “us” and “our”) take very seriously.<\/p>\n
This Privacy Policy (\u201cPolicy\u201d) describes how we manage your Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (\u201cPrivacy Act\u201d).<\/p>\n
This Policy also applies to the collection and processing of your Personal Information if you are an individual in a country that is a member of the European Economic Area (“EEA”) by or on behalf of Varsity, to the extent the General Data Protection Regulation (EU) 2016\/679 (\u201cGDPR\u201d) applies. For the purposes of GDPR, we are a ‘data controller’ and we are responsible for, and control the processing of, your Personal Information. Information about a person from which that person is reasonably identifiable, whether or not it is true, is generally referred to throughout this Policy as “Personal Information”.<\/strong><\/p>\n This Policy provides important information in relation to:<\/p>\n From time to time and for any reason we may revise our information handling practices and this Policy. This Policy will be updated to reflect any changes made and published on www.hotelhacienda.com.au (\u201cWebsite<\/strong>\u201d).<\/p>\n If you have any questions about this Policy or the Personal Information we hold about you, please contact our Privacy Officer (see “Contact Information” below).<\/p>\n This Policy only applies to the collection and use of your Personal Information by Varsity and those third parties authorised by Varsity. This Policy does not cover third party websites to which we may provide links, nor does it cover advertisers. These third parties may have their own privacy policies and\/or terms and conditions of use which you should refer to. See \u201cLinks to Third Party Services and Websites\u201d below for more information.<\/p>\n Personal Information is defined in section 6 of the Privacy Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable:<\/p>\n whether the information is true or not; and<\/p>\n whether the information or opinion is recorded in a material form or not.<\/p>\n We collect Personal Information to the extent that it is reasonably necessary for one or more of our functions or activities, including our accommodation services and related services. The kinds of Personal Information that we collect and hold include:<\/p>\n We may also hold Personal Information that you provide to us about other individuals e.g. Personal Information about your spouse, partner, guardian, friend, referee or someone lodging with you. We rely on you as our customer to inform those individuals that their Personal Information is being provided to us and that they may contact us for further information.<\/p>\n Under the Privacy Act, \u201cSensitive Information<\/strong>\u201d includes but is not limited to information or an opinion about an individual\u2019s racial or ethnic origin, religious belief, or criminal record and health information about an individual. In many cases, we will not collect or hold Sensitive Information about you. However, in certain circumstances and provided we have obtained your consent or where it is required or authorised by or under an Australian law or court\/tribunal order, we may collect and hold Sensitive Information (e.g. health information) about you or someone lodging with you.<\/p>\n Any Sensitive Information will be collected with your consent for the purpose notified to you at the time and only to the extent that you authorise us or where we are legally permitted to do so, including if it is needed for your vital interests or the vital interests of another individual.<\/p>\n We collect Personal Information in a number of ways, including:<\/p>\n Please see the \u201cCollection of Personal Information Through Website and App Activity\u201d for more information. We generally collect Personal Information directly from you, unless it is unreasonable or impracticable to do so. We may also collect Personal Information about you from third parties such as Online and Offline Travel Agents and corporate databases and other sources necessary to identify and evaluate potential guest and\/or travel market data research firms, your representatives, and contractors providing services to you or us.<\/p>\n We collect the Personal Information that you enter onto our Website and\/or the App. We may also collect information about you that is not Personal Information (such as your username, if it is not your actual name, and browser details) or in some circumstances Personal Information about you when you interact with us online or via an app (including when you visit a different Varsity website or the App) or when you mention the brand name \u201cVarsity\u201d or \u201cHotel Hacienda\u201d or our products via external social media platforms (e.g. Facebook or Twitter). Any Personal Information that we may collect from social media platforms is determined by the privacy settings of your account within the social media platform (that is, the extent to which your Personal Information is publicly available on the social media platform) and the content of your post.<\/p>\n Our Website\/App include pages that use cookies, which are small amounts of data sent by our Website\/App and other third parties and stored by your browser. This allows our servers to recognise your device when you visit our Website\/App in the future. Cookies do not in themselves identify you as an individual although they do identify your browser type, the operating system you are using, the web page you visited, your internet service provider and your state\/territory location.<\/p>\n Our Website\/App use Google Analytics, a web analytics service provided by Google, Inc. (\u201cGoogle\u201d). We may, at any time, change to a different provider that offers a similar platform as Google. Google Analytics also uses cookies to help the Website\/App analyse how users use the site\/App. The information generated by the cookie about your use of our Website\/App (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website\/App, compiling reports on Website\/App activity for Website\/App operators and providing other services relating to Website\/App activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google\u2019s behalf. No Personal Information is collected or transmitted to Google for the purposes of Google Analytics.<\/p>\n By using our Website\/App, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information about how Google collects and processes data, please see Google\u2019s privacy policy and their information at www.google.com\/policies\/privacy\/partners. <\/a><\/p>\n You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. If you refuse the use of cookies in this way you may not be able to see the full functionality of our Website\/App. Please refer to your internet browser\u2019s instructions or help screens to learn more about these functions.<\/p>\n To assess the effectiveness of our Website\/App design and layout, as well as monitor traffic to the Website\/App we may contract with third parties to collect statistical data. However, no Personal Information is collected during this process.<\/p>\n We collect, hold and use your Personal Information for the purposes of our business operations and activities, including:<\/p>\n After using reasonable efforts to recover outstanding amounts owed by you to us, if there are still outstanding amounts owing, we may disclose your rental default information to debt collection agencies.<\/p>\n We also use your Personal Information to provide you with information on products and services that we or third parties offer, as well as offers, competitions and other marketing or promotional information that we consider may be relevant to you or that you might be interested in, even after you cease acquiring products or services from us. If you use the App, this may include push notifications to tell you about offers, events, updates and our products and services that may be of interest to you. You can tell us if you do not want to receive such information by contacting us using the “Contact Information” listed below. Subject to the configuration options available on our device, you may also decline marketing messaging sent by push notifications by refusing the relevant permissions in your device settings, however this may also prevent you from receiving updates via push notifications on the App.<\/p>\n We may disclose your Personal Information to third parties that help us provide services to you as our customer. Third parties that we may disclose your Personal Information to include:<\/p>\n We may disclose your Personal Information to entities overseas where it is reasonably necessary to help us fulfil the purpose for which the Personal Information was collected, or a related or ancillary purpose or otherwise in accordance with the Privacy Act and, where relevant, the GDPR. The countries to which such disclosures are made, and types of Personal Information disclosed, depend on the specific circumstances of the engagement.<\/p>\n We may also store, process or back-up your Personal Information on secure servers that are located overseas (including through third party service providers). These servers are commonly located in the United Kingdom.<\/p>\n Where we transfer Personal Information between countries, we will only do so with relevant protections in place, to ensure your Personal Information is protected in accordance with applicable laws and this Policy. We may require your further consent to transfer your Personal Information outside of Australia or the EEA, although we do not expect to transfer your Personal Information outside these jurisdictions.<\/p>\n We typically hold the Personal Information we collect on electronic databases located in Australia.<\/p>\n We are committed to keeping secure the Personal Information you provide to us. We take precautions to protect the Personal Information we hold about you from misuse, loss, interference, theft and from unauthorised access, modification or disclosure.<\/p>\n Depending on the circumstances, our security measures may include, but are not limited to:<\/p>\n You can request access to details of the Personal Information that we hold about you at any time by contacting our Privacy Officer (see “Contact Information” below). We will respond to any such request for access as soon as reasonably practicable and in any event will acknowledge receipt within ten business days of receiving your request.<\/p>\n We may require you to set out the request in writing. In most cases, we will try to provide with you a copy or details of your Personal Information in the manner requested. Otherwise, we will work with you to find a mutually agreed alternative. If, after exploring all options, we cannot provide you with access to the information in the form requested, or have other lawful grounds, we will provide a written statement setting out our reasons for refusal.<\/p>\n We may not be able to provide you with the services you are seeking if you provide incomplete or inaccurate Personal Information. If you believe the Personal Information we hold about you is inaccurate, incomplete or outdated, please contact us using the contact details listed in this Policy so that we can correct it.<\/p>\n To the extent we are subject to the GDPR, if you would like us to delete Personal Information we have collected from you, please contact us using the contact details listed in this Policy. Please note that we may be required by law to retain certain Personal Information. Before we are able to provide you with any information, correct any inaccuracies, or delete Personal Information, we may ask you to verify your identity and\/or provide other details to help us respond to your request.<\/p>\n If at any time you decide you do not wish to receive marketing communications from Varsity, just let us know by contacting us using the contact details listed in this Policy.<\/p>\n If you have opted-in to marketing communications, you may subsequently elect not to receive marketing communications from Varsity by following the opt-out instructions in the marketing communications we send you, sending a message through the contact feature on our Website or contacting us using the contact details listed in this Policy. Please note that if you opt-out of receiving marketing communications from us, we may still send communications to you concerning your account(s) with Varsity.<\/p>\n To the extent we are subject to the GDPR, you may have the right to request in some circumstances that any further processing of the Personal Information you have provided to us be restricted, or you may object to such further processing. You may also have the right to have the Personal Information you provided to us transferred to another party.<\/p>\n Should you decide to stay at a Varsity property, use our Website and\/or the App, you will be offered services from third party providers who may collect Personal Information from you. These services are not operated by Varsity and if you use these services you should review the providers\u2019 website privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third parties. Any information you submit to those third parties is subject to their privacy policy, terms and conditions, and other policies.<\/p>\n If we determine that Personal Information we hold about you is no longer required, we will take reasonable steps to destroy or de-identify it to the extent required by law.<\/p>\n The periods for which we keep your Personal Information will vary according to the purpose for which we use the Personal Information. Unless there is a specific legal requirement to keep your Personal Information, we will not keep it for longer than necessary for the purposes for which the Personal Information was collected or for which it is to be further processed.<\/p>\n Should you have a query about this Policy, request for access or correction or complaint, please contact us on any of the methods below:<\/p>\n If you have a complaint, we encourage you to inform us so that we can have the opportunity to remedy the issue and find a solution. We will aim to resolve your complaint within five business days from when we receive your complaint in writing. There may be times when we need a bit longer to investigate the complaint and respond to you but we will contact you within five business days to give you an update and let you know when we think we\u2019ll find the answer or solution. We will also confirm how frequently you would like to be updated moving forward.<\/p>\n If you are unsatisfied with the handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (\u201cOAIC\u201d). For more information about making a complaint to OAIC, visit making a privacy complaint<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" 1. PRIVACY POLICY The protection of your Personal Information is something that Varsity Song Hotel Operator Pty Ltd (ACN 652 286 489) and its related entities (collectively \u201cVarsity\u201d, “we”, “us” and “our”) take very seriously. 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2. WHAT PERSONAL INFORMATION WE COLLECT<\/h4>\n
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3. PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS<\/h4>\n
4. SENSITIVE INFORMATION<\/h4>\n
5. HOW WE COLLECT PERSONAL INFORMATION<\/h4>\n
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6. COLLECTION OF PERSONAL INFORMATION THROUGH WEBSITE AND APP ACTIVITY <\/strong><\/h4>\n
7. HOW WE USE PERSONAL INFORMATION<\/h4>\n
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8. HOW WE DISCLOSE PERSONAL INFORMATION<\/h4>\n
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9. OVERSEAS USE OR DISCLOSURE OF PERSONAL INFORMATION<\/h4>\n
10. HOW WE HOLD AND KEEP SECURE PERSONAL INFORMATION<\/h4>\n
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11. HOW WE HANDLE REQUESTS FOR ACCESS TO PERSONAL INFORMATION<\/h4>\n
12. CORRECTION AND DELETION OF PERSONAL INFORMATION<\/h4>\n
13. DIRECT MARKETING<\/h4>\n
14. OBJECTING AND PORTABILITY \u2013 YOUR RIGHTS<\/h4>\n
15. LINKS TO THIRD PARTY SERVICES AND WEBSITES<\/h4>\n
16. RETENTION OF PERSONAL INFORMATION <\/strong><\/h4>\n
17. CONTACT INFORMATION<\/h4>\n
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